UVdesk is n Enterprise Level “FREE” Helpdesk Ticket System.

What is UVdesk?

UVdesk Opensource Community Helpdesk Project built for all to make a Full Ticketing Support System along with many more other features.

Bringing better communication approach in the eCommerce world using Standard Symfony PHP framework.

Create tickets and manage support effortlessly

Manage the tickets by the help of tags, priority, status, labels for better workflow and search. Assign agents, add private notes, forward replies to another agent for the better ticket management.

Task Management

Task Creation by Ticket Threads In a situation where a lot of technicalities are involved

Task Creation by Ticket Threads

You can create tasks with the required information and assign it to the dedicated agents with a deadline. Creating the task by ticket threads makes it easier to follow up on customer and the work as requested on task by you.

Security

Your data, our responsibility. We follow the top most standard procedure to make UVdesk safe from all unwanted threats.

PCI DSS Compatibility

UVdesk follows PCI DSS to secure customer’s data It also provides every access details of these protected data to the owner.

The protected data would be in the encrypted form so it would be impossible for the hacker to access it anytime. When the customer will access the data then it will be encrypted and then again it will be in its encrypted form.

Email Management

Convert your support query emails into a standard ticket for the better assistance.

Plenty of features

Features which are crafted to meet your requirements for a perfect online customer support.

Find out more here.